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frequently asked questions

general compatibility payment sales tech security performance
 
general questions

How does Verifai work?

Verifai is an OCR (Optimal Character Recognition) product that uses machine learning and artificial intelligence to recognize many kinds of identification documents. By combining a deep neural network developed by our software specialists with machine learning, our solution is capable of recognizing and extracting personal data both quickly and accurately. We extract the data you need, mask personal data that you cannot process, and verify the authenticity of the document at the same time. Want to learn more? Check our whitepaper!

Which documents are supported?

We support all kinds of ID’s such as passports, driver’s licenses, alien documents and more with our manual flow. You only needs to select the country and document type, and you are ready to go. Our automatic flow currently supports only Dutch documents. Thanks to Machine Learning, Verifai's automatic flow becomes smarter every day. We continuously add new and existing documents to our database.

Which devices are supported?

Verifai’s SDK is designed for Android and iOS and is optimized for smartphones. However, tailor-made solutions for other operating systems (such as Windows) are also available. For example, we offer a server-solution without active processing on the client’s server. If you would like to learn more about this solution or if you are using other hardware, don’t hesitate to contact us for the possibilities.

How does Machine Learning work?

Check out our short video to learn more about Machine Learning in our software!

Does Verifai store any data on scanning devices?

Verifai never uses, extracts or stores personal data for own use. Therefore, any extracted personal information on scanned identification documents is solely used for the intended purposes. Although our software uses machine learning, the data used to improve our software never includes any personal information. Learn more.

Is Verifai compliant with GDPR regulations?

Yes, Verifai is fully compliant with GDPR. During the development we constantly kept the GDPR-regulations in our mind. Here’s how:

Transparency: the customer knows that his/her data is being used and processed, gave permission to do so and knows his/her rights. Users of Verifai are asked for permission and made aware of what information gets processed or not. At any time, a customer can refuse the service by not scanning his/her ID. Also, our software uses live blocking templates: sensitive personal information that isn’t needed for a certain service (e.g. photos and personal identification numbers) is never being recorded.

Goal restriction: personal data is only collected for authorized and lawful purposes and may not be used for any other purposes. Verifai never uses, extracts or stores personal data. Therefore, any extracted personal information on scanned ID-documents is solely being used for the intended purposes. Although our software uses machine learning, the data used to improve our software never includes any personal information.

Data restrictions: only necessary personal information gets collected. Thanks to real-time blocking of sensitive data such as photos and personal documents, both the customer and the client are ensured that only relevant data is collected. Our software can easily be adapted to a client’s needs. We offer a tailor-made blocking solution so you can choose which sensitive information should be extracted (because it’s needed) and which information should be blocked. Want to see how it works? Check the video!

Correctness of data: personal information should be correct and should stay correct. By using our ID scanner you are able to bypass human error from manually entering personal information. Therefore, the margin of error is significantly reduced. Verifai itself is capable of realising 100% correct data for each document that is recognised. In the unlikely event that Verifai is incapable of recognising a document, it won’t enter incorrect data, but no data at all. This reduces the risk of entering incorrect data. 

Storage restrictions: personal information (stored for the intended goal) should never be stored longer than necessary. Verifai never stores any personal data on the device or on a server. Scanned personal information is transferred to our client’s system, who can determine by themselves how long they need the data, to be compliant with GDPR regulations.

Integrity and trust: Personal information should be protected against unauthorized access, loss, theft and destruction.Verifai is designed to ensure maximum safety and security of personal information. Since we do not store any personal data on our servers, unauthorized access, loss, theft and destruction from our own servers is not applicable. We support only TLS 1.2 to ensure a completely secure connection.

Can I try Verifai before purchasing the full product?

Of course. Want to see how the product works? Check our demo video or register for a free demo. Want to find out if Verifai suits your company? We offer a fully-operating trial version. Get in touch with us to find out what we can do for you. 

How does Verifai check whether documents are authentic?

Verifai uses OCR-technologies to scan the Machine Readable Zone of a document, which includes a set of verification numbers to check whether the document is authentic. 

Want to learn more? Check our fraud prevention document!

compatibility questions

Which devices are supported?

Verifai’s SDK is designed for Android and iOS and is optimized to work on smartphones. However, tailor-made solutions for other operating systems (such as Windows) and devices are available. For example, we offer a server-solution without active processing on the client’s server. If you would like to learn more about this solution or if you are using other hardware, don’t hesitate to contact us for the possibilities. 

Are there any minimum hardware requirements?

The minimum hardware requirements are stated below.  Are you using other hardware? Please contact us to learn more.

Android devices:
- Android smartphones and tablets*
- Android 4.1 (manual classification of documents) or later, Android 5 or later (full functionality with AI and automatic classification of documents)
- Camera with autofocus (at least 2 megapixels)
- All processors (for manual classification of documents), 64-bit processor with required drivers installed (for full functionality with AI and automatic classificaton of documents).
- Some hardware examples that show consistent accurate performance running Verifai: 

  • Samsung Galaxy S6 and onwards
  • Huawei P8 and onwards
  • Sony Xperia Z5 and onwards 
  • LG Nexus 5X and onwards
  • Xiaomi Mi A1 and onwards


iOS devices:
- iPhones, iPads* and iPods**
- iOS 10 or later
- iPhone 5s and onwards

*We also support Android tablets and iPads. Our live-blocking templates are optimized for smartphones, however.
**iPods released in the same period as the supported iPhones are supported.

NFC reader support:
- All supported Android devices with a built-in NFC reader
- iOS-devices with an Apple A7-chipset or higher. An external NFC reader is required in order to use the NFC functionality on iOS.

Please contact us to learn more.

Since deep learning neural networks use a huge amount of memory, Verifai is optimized for 64-bits hardware. Nowadays, 64-bits hardware is available in almost all smartphones (such as from the Apple iPhone 5s onwards). Are you using 32-bits hardware? We offer a customized solution. Keep in mind that the better the camera lens and focus, the better Verifai works. The minimum required camera quality is 2 megapixels. Devices with a GPU are recommended.

Does Verifai work on 32-bits devices?

Yes, it does! However, the deep learning network is not supported due to memory issues:

In the classification process we use a deep learning neural network. Since one of the enablers of that technology was the introduction of 64 bit processors, it is only available on newer chipsets. Neural networks have a potential to be much larger than the memory addressing space allows. You can run it on 32-bits or even 16-bits, but this would lead to memory issues.

Basically, the solution Verifai offers is simple: to let the user’s brain to do what AI does normally. Therefore, if you are using 32-bit hardware we offer a solution where you can select by yourself which country and which document type (e.g. ID, passport or driving license) is being scanned. Next, the user can choose the model of the document out of a list of sample documents. Now the user can scan the document by holding it in the square on the screen. Of course, these steps are designed to work in a quick and smooth way: ID verification done right.
 

payment questions

What payment types are supported?

Verifai allows you to pay in advance or to pay per scan (monthly). We accept all common types of credit cards such as Visa, Mastercard, American Express, Discover, Diners Club and JCB. Are you looking for a tailor-made corporate solution? Get in touch with our sales team to discuss pricing and payment solutions!

What are the payment terms and conditions?

Please find all terms and conditions on our terms and conditions page.

pay as you go

How is the pay per scan fee determined?

Each month, you pay for the number of scans you have used. This means you are only billed for the number of scans that where indeed taken. Pricing details can be found on our pricing page.

Should I pay in advance or afterwards?

With pay as you go, payment of the number of desired scans happens in advance. For more information, please check the pricing terms and conditions.

Can I switch to a pay per scan?

You can only switch to the Pay What You Use Plan after your fixed scan credits have been used. 

What happens when I exceed the number of scans in my bundle?

If you exceed the number of scans in your model, Verifai will automatically stop working. However, when ordering Verifai one can choose the option to automatically switch to the price per scan model. This way, we keep our pricing models as affordable and transparent as possible. We will let you know when you have used 90% of the total number of scans in your package.

pay what you use

How is the monthly fee determined?

Each month, you pay for the number of scans you have used. This means you are only billed for the number of scans that where indeed performed. Pricing details can be found on our pricing page.

Should I pay in advance or afterwards?

In our pay-only-what you use plan, you pay afterwards. Each month, you will receive an invoice listing the number of scans used. The price depends on the total number of scans performed. You can find this info on your personal Verifai dashboard as well. Check our pricing calculator and terms and conditions to find out more.

Can I switch to a pay-as-you-go plan?

Yes, please let us know at least one month in advance. It is not possible to use both models at the same time, so the last month of your monthly plan will be fully billed.

sales questions

Can I try Verifai before purchasing the full product?

Of course. Want to see how the product works? Check our demo video or try Verifai for free. Want to find out if Verifai suits your company? We offer a fully-operating trial version. Get in touch with us to find out what we can do for you. 

tech questions

Where can I find all documentations?

Please find all development documentation on our documents page.

How much development time is required?

Verifai is designed to be implemented as quickly as possible. Development time depends on the back-office solutions of our clients, but will generally not take long. We also offer customized support. Get in touch to learn more!

How does Verifai employ machine learning while sustaining privacy rights?

The machine learning algorithms never use or store any personal data. The software ‘trains’ itself by using the layout/design of a scanned ID-type without saving actual names, personal identification numbers etc. That’s why Verifai is fully compliant with GDPR-regulations while it enables machine learning at the same time. Want to learn more? Don’t hesitate to contact us.

What is a Machine Readable Zone (MRZ)?

The Machine Readable Zone is a worldwide standardized set of lines of data on the back of identification documents, which is encoded in optical character recognition format. The MRZ contains personal information such as your names, date of birth, issuing date, document number etc. Moreover, a number of control-numbers are included, which enable to check the authenticity of the document. Read it here.

How does Machine Learning work?

The more documents Verifai scans, the better it is able to recognize the documents. That’s because of a deep learning algorithm.

Does Verifai also use OCR (Optimal Character Recognition) technology?

Yes, Verifai scans the MRZ (Machine Readable Zone) of the document and uses OCR-technology to subtract the required data from the MRZ. The MRZ contains a set of verification numbers to check whether the zone matches the name on the document.

More information about the MRZ.

Does Verifai also offer facial recognition services?

The quality of photos used on official documents is too poor to be used for facial recognition. Also, one picture is simply not sufficient to verify a person’s identity. That’s why commonly used facial recognition solutions use a large set of photos from different angles in ID verification. Because of the large margin of error, we have decided not to support facial recognition services to ensure reliability and security.

How long does it take to integrate Verifai?

In our experience, it takes about four hours to succesfully implement Verifai in your own software and have it up and running. Logically, this is heavily influenced by factors such as your in-house knowledge of SDK integration and the compatibility of your software with our SDK.

security questions

Is Verifai compliant with GDPR regulations?

Yes, Verifai is fully compliant with GDPR. During the development we constantly kept the GDPR-regulations in our mind. Here’s how:

Transparency: the customer knows that his/her data is being used and processed, gave permission to do so and knows his/her rights. 
Users of Verifai are asked for permission and made aware of what information gets processed or not. At any time, a customer can refuse the service by not scanning his/her ID. Also, our software uses live blocking templates: sensitive personal information that isn’t needed for a certain service (e.g. photos and personal identification numbers) is never being recorded.

Goal restriction: personal data is only collected for authorized and lawful purposes and may not be used for any other purposes.
Verifai never uses, extracts or stores personal data. Therefore, any extracted personal information on scanned ID-documents is solely being used for the intended purposes. Although our software uses machine learning, the data used to improve our software never includes any personal information.

Data restrictions: only necessary personal information gets collected.
Thanks to real-time blocking of sensitive data such as photos and personal documents, both the customer and the client are ensured that only relevant data is collected. Our software can easily be adapted to a client’s needs. We offer a tailor-made blocking solution so you can choose which sensitive information should be extracted (because it’s needed) and which information should be blocked. Want to see how it works? Check the video here!

Correctness of data: personal information should be correct and should stay correct.
By using our ID scanner you are able to bypass human error from manually entering personal information. Therefore, the margin of error is significantly reduced. Verifai itself is capable of realising 100% correct data for each document that is recognised. In the unlikely event that Verifai is incapable of recognising a document, it won’t enter incorrect data, but no data at all. This reduces the risk of entering incorrect data.

Storage restrictions: personal information (stored for the intended goal) should never be stored longer than necessary
Verifai never stores any personal data on the device or on a server. Scanned personal information is transferred to our client’s system, who can determine by themselves how long they need the data, to be compliant with GDPR regulations.

Integrity and trust: Personal information should be protected against unauthorized access, loss, theft and destruction.
Verifai is designed to ensure maximum safety and security of personal information. Since we do not store any personal data on our servers, unauthorized access, loss, theft and destruction from our own servers is not applicable. Also, Verifai is almost ISO 27001:2013 certified. We support only TLS 1.2 to ensure a completely secure connection.

Does Verifai store any data on scanning devices?

Verifai never uses, extracts or stores personal data. Therefore, any extracted personal information on scanned identification documents is solely used for the intended purposes. Although our software uses machine learning, the data used to improve our software never includes any personal information. Learn more.

How does Verifai check whether documents are authentic?

Verifai uses OCR-technologies to scan the Machine Readable Zone of a document, which includes a set of verification numbers to check whether the document is authentic.Thereby, scan the RFID chip in any ePassport or eID to check whether the certificate on the chip complies with the root certificate of the issuing country. This way, Verifai provides airtight security on the authenticity of a document!

How does Verifai check whether the document belongs to the customer?

With Verifai, it is currently not possible to check wheter the document belongs to the actual customer.

Which parts of the identification document can be masked?

To guarantee your customer’s privacy, Verifai uses real-time masking for any personal data that is not required in your verification process. We developed a large set of masking templates, which are adapted to the layout of specific document types and industry requirements. That way, both our client and the customer can be certain that only the required data is subtracted from identification documents.

Does Verifai block sensitive information such as ID photos and personal identification numbers locally or on a server?

All masking of personal information is done locally. That’s why no personal information is being transferred to our servers, making Verifai fully compliant with the GDPR.
 

performance questions

How much time does it take to perform a single scan?

The time it takes to recognize and scan a document depends on the hardware used. Devices with a GPU show the best results. On average, classifying one side of a document takes 30ms and decoding the MRZ takes around 200ms. Hence, scanning the front- and backside takes 60ms in total and processing the whole document takes 200ms. We are continuously improving our services. As a result, the time it takes to perform a scan is reduced frequently. Also, the total scanning time depends on the hardware used. Advanced hardware with a GPU shows the best performance.

What is the error margin?

Verifai has a very low margin of error. The machine readable zone of ID’s is designed in such a way that optical character recognition software such as Verifai is able to make no reading mistakes. In the unlikely event that Verifai is unable to recognize a document, it will not enter incorrect data but will simply scan no data at all, reducing the risk of entering incorrect data.
 

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