How do you create the optimal customer experience when you need to establish someone’s identity in a digital world? This is the exact question Belsimpel.nl (internationally known as Gomibo) faced in 2016. Belsimpel.nl is the largest independent Dutch retailer of mobile devices, subscriptions, and accessories. When purchasing a phone accompanied by a subscription, a robust identity verification method is a necessity. However, the process in place was outdated, time-consuming, and inefficient. This lead to an unpleasant experience for the would-be customers, which is unacceptable for any company built on treating the customer like family. A new solution would have to found, one that focussed on just one basis: providing the best possible customer experience throughout.
Furthermore, a new solution should be digital, affordable, easy-to-use and secure. During the search for a solution Belsimpel.nl quickly found out that no such thing existed. Their solution? Build a new one from scratch. Thus, in 2017 Verifai was launched as a spin-off. Our mission is to make identity fraud a thing of the past. We believe that this objective can be achieved by making our platform accessible for business of all sizes. Our software is made to integrate seamlessly into your existing systems and can be tailored to the specific needs of your company, which is made possible by the modular structure of our software. No matter why you need to identify your customers, Verifai offers a comprehensive, flexible and easy to use solution, both for you and your customers.
Know Your Customer (KYC) legislation forces companies to employ demanding methods to get a good picture of their customers' identities. Despite this, the growth of identity fraud has not levelled off or even decreased, resulting in even more customer involvement in the KYC process and an increasing level of poor customer experience.
Verifai takes a different approach. We apply three main pillars in everything we do:
Companies worldwide and of all sizes rely on Verifai's identity verification solutions. With a database of more than 4,500 identity documents from over 195 countries that is growing continuously, we are ready to verify your customers. But we don't stop there: our goal is to continue giving your organization the best. The best solutions for identity proofing, identity authentication and identity lifecycle management. Because criminals are getting smarter every day, and we must always be one step ahead.
We can’t wait to give your customers the best identity verification experience ever. Can you?